Política de envío

SHIPPING POLICY

PROCESSING TIME
We prepare and dispatch your order within 3 business days.

DELIVERY TIME
Delivery takes around 9 business days after dispatch. Most orders arrive within
12 business days of the day you order.

These are estimates, not guarantees. Customs, carrier delays and the Christmas
rush can add time.

WHERE WE SHIP
Worldwide.

SHIPPING COST
Free on every order, everywhere. No minimum.

TRACKING
You'll get a tracking number by email as soon as your order leaves us. If you
haven't had a confirmation within 48 hours, check your spam folder and then
email kattymonsalve1412@gmail.com.

CHRISTMAS DEADLINE
An advent calendar starts on December 1st. To be safe, order by November 8th.
We can't guarantee arrival before December 1st for orders placed after that.

CUSTOMS, DUTIES AND IMPORT TAXES
Your order ships internationally. Depending on where you live, your country may
charge import duties, VAT or a handling fee when it arrives.

These charges are not included in the price and are the customer's
responsibility. We don't control them and can't estimate them for you.

WRONG OR INCOMPLETE ADDRESS
Please check your shipping address carefully at checkout. If an order comes back
to us because the address was wrong or incomplete, we'll email you and you can
either pay to have it resent or take a refund minus our shipping cost. The same
applies if a parcel is refused at delivery.

LOST OR DAMAGED IN TRANSIT
Your order is our responsibility until it reaches you. If it's lost, or turns up
damaged, email us with your order number and we'll replace it or refund you in
full. You don't have to claim anything from the carrier — that's our job.

DELAYS
If your order is going to take longer than 30 days, we'll tell you and you can
cancel for a full refund. If you're in the EU or the UK that's your legal right
and nothing here limits it.

Questions: kattymonsalve1412@gmail.com