Refund policy

RETURNS & REFUNDS

15-DAY RETURNS
You have 15 days from the day your order arrives to request a return, for any
reason.

The item needs to come back in the condition you received it. You're welcome to
open the box and inspect the calendar the way you would in a shop. We only
reduce a refund if the item has been handled more than necessary and has lost
value because of it.

Because this is an advent calendar, opening the numbered doors goes beyond
inspecting it. If doors have been opened, we may reduce your refund to reflect
the loss in value.

HOW TO START A RETURN
Email kattymonsalve1412@gmail.com with your order number. We'll reply with
instructions and the return address.

Please don't send anything back before you hear from us — parcels returned
without a request can't be processed.

In many cases we'll simply refund you and tell you to keep the item. We'll let
you know if that's the case.

WHO PAYS RETURN SHIPPING
Damaged, faulty, or the wrong item — we pay.
Changed your mind — you pay.

DAMAGED, FAULTY OR WRONG ITEMS
Check your order as soon as it arrives. If anything is damaged, faulty or not
what you ordered, email us within 15 days with a photo. We'll replace it or
refund you in full, shipping included.

REFUNDS
Once your return reaches us we'll inspect it and email you the outcome.
Approved refunds go back to your original payment method within 14 days. Your
bank may take a few days more to show it.

EUROPEAN UNION, UNITED KINGDOM, NORWAY AND ICELAND
If you live in the EU, the UK, Norway or Iceland you have a legal right to
cancel your order within 14 days of receiving it, without giving any reason.
This sits alongside the 15-day policy above, and nothing here limits it.

To use it, just tell us clearly that you are cancelling — an email is enough.

We'll refund you within 14 days of being told, including the standard delivery
cost you originally paid. We may hold the refund until the item reaches us or
until you show proof that you've sent it.

You cover the cost of sending the item back, unless it arrived damaged, faulty
or wrong.

ANYWHERE ELSE
Nothing in this policy limits the rights you have under the consumer law of
your own country.

Questions: kattymonsalve1412@gmail.com